Get in Touch
We're here to help! Reach out to us for support, feedback, or just to say hello. Our team is dedicated to making your Ziftsy experience amazing.
Email Support
General: hello@ziftsy.com
Support: support@ziftsy.com
Business: business@ziftsy.com
Response time: 24-48 hours
Live Chat
Available in the app
Settings → Help & Support → Chat
Hours: 9 AM - 6 PM PST
Monday - Friday
Office Address
Ziftsy Inc.
123 Tech Street, Suite 100
San Francisco, CA 94105
United States
Send us a Message
📅 Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (PST)
Saturday: 10:00 AM - 4:00 PM (PST)
Sunday: Closed
Emergency safety issues are handled 24/7
Frequently Asked Questions
How do I report inappropriate behavior?
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You can report users directly during or after a call by tapping the report button. You can also contact us immediately at safety@ziftsy.com for urgent safety concerns.
What if my gift doesn't arrive?
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Contact our support team with your order number. We'll track your gift and ensure it reaches the recipient or provide a replacement if needed.
How can I delete my account?
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Go to Settings → Account → Delete Account in the app. You can also email us at support@ziftsy.com for assistance with account deletion.
Is my personal information safe?
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Yes! We use end-to-end encryption for video calls and industry-standard security for all personal data. Read our Privacy Policy for full details.
Can I get a refund for gifts?
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Refunds are available for defective items or delivery issues. Contact support within 7 days of purchase with your order details.